Our Philosophy

We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us. Please be patient as we kindly request customers to fully test out the product and offer troubleshooting tips for quick solutions.

Standard Returns

We gladly accept returns of new, unopened items purchased on our website for a refund or store credit within 30 days of delivery. Returns that do not meet our policy will not be accepted and will be sent back to the original address of the order.

For sanitary and safety purposes, the following items are NON RETURNABLE  if opened or used:

• E-Liquids

• Atomizers – such as RDA & Tanks

• Disposable Vape

• Replacement Pods & Coils – if temper foil is broken

• Replacement Coils – if temper seal is broken

• Spare Parts – Drip Tips, Glasses, O-Rings

• Hemp Products

• Rechargeable Batteries

For products with special product seals, such as E-Liquid bottle caps or hardware packaging with tamper-proof stickers, it cannot be returned once the seal is broken.

Warranty Service

Hardware devices purchased directly from our website comes with a 30-Day Limited Warranty from the time of delivery. You may also contact manufacturers directly for After-Sales Service for extended warranty period.

Types of products not covered under our 30-Day Warranty:

• Atomizers – such as RDA & Tanks

• Disposable Vape

• Replacement Pods 

• Replacement Coils

• Spare Parts – Drip Tips, Glasses, O-Rings

• Hemp Products

• Rechargeable Batteries

In order to be eligible for service under warranty, you must initiate a returns process by contacting us at Smokievapestx@gmail.com or use the Contact Form within 30 days of original delivery. We do require the defective item to be shipped back to our facility prior to the issuance of a refund or store credit.

The 30-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.

Atomizers such as Tanks, RDA, and replacement parts (coils and pods) may not be covered as the original manufacturer does not provide warranty coverage on these types of item. You can visit the manufacturer’s website for additional details.

Note: Some manufacturers do require the warranty card that is included in the package in order to process the warranty service. Please do not dispose of the packaging contents.

Dead on Arrivals (DOA) Policy

All “Dead on Arrivals” (DOA), Damaged, Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and are not covered by warranty.

Additional Information

We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.

If you would like to submit a request for refund, replacement or exchange, please contact our returns department by email at Smokievapestx@gmail.com. Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. You may be requested to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package.

Do not ship items back in a regular envelope or paper envelope material as this is not sufficient packaging and may cause items to be lost in the mail or damaged during transit. Padded envelopes or boxes are required. Poor packaging for the return of the products may result in refusal of your return.

Note: Atomizers such as tanks, RDAs, RTAs, RDTAs, pod systems, and starter kits purchased on our website are intended only for use with e-liquids and nicotine salts e-liquids. Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void any warranty on these products and we will not accept it for a return.

This warranty give you specific legal rights, and you may also have other rights which vary from state to state.

Return Shipping Costs

In regards to the cost of shipment for returns, customers may be responsible for the costs of shipping the items back to us. We do not offer replacements as defective items will result in an issuance of credit back to your account. Adult Signature Service and all shipping charges are non-refundable.

Refund Process

Refunds may be issued back to the original payment (Credit card, debit card, etc) or as store credit in the form of reward points. Element Vape is not responsible for refunds to a Prepaid Card or a canceled credit card in the event the cardholder no longer has possession of.

Not for Sale for Minors – Products sold on this site may contain nicotine which is a highly addictive substance. California Proposition 65 – WARNING: This product can expose you to chemicals including nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information, go to Proposition 65 Warnings Website. Products sold on this site are intended for adult smokers. You must be of legal smoking age in your territory to purchase products. Please consult your physician before use. E-Juice on our site may contain Propylene Glycol and/or Vegetable Glycerin, Nicotine and Flavorings. Our products may be poisonous if orally ingested. FDA DISCLAIMER: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. For their protection, please keep out of reach of children and pets. Read our terms and conditions page before purchasing our products. Use All Products On This Site At Your Own Risk!